FAQ’s

Yes! On dual-SIM devices, you can run your existing physical SIM and Zapme eSIM at the same time. That means you can keep your usual number while using Zapme for data or international calling.

Just download the Zapme app, pick a destination or region, select a plan, and install your eSIM profile by scanning a QR code or following the in-app guide.

Unlike the other providers Zapme provides both multiple numbers & global data together in the one, simple-to-use app. Not only that, but Zapme also gives you the ability to instantly add multiple numbers and multiple data plans. Your Zapme telephone number makes you truly global, allowing you to travel anywhere, anytime and be connected. Everything is also seamless and automatic, there is no need to receive emails or QR codes every time you buy a new number or data plan.

Traditional telco providers issue numbers and data domestically that are usually ‘post-paid’ services, meaning you receive a phone bill where you pay for your plans after receiving your service or you pay for what you’ve used. To use their services when traveling abroad (eg. data, SMS and phone calls) you will typically need to activate international roaming, this will also be added to your post-paid bill, often at high daily roaming costs.

Zapme on the other hand is a global communications company that issues multiple global numbers and data in 200+ countries. We allow you to send and receive SMS messages and calls while in any country, WITHOUT the daily international roaming costs – and all with 500 minutes of FREE Zapme number-to-Zapme number phone calling. We also give you our unique ZapChat messaging and calling service, all from your unique @handle. With Zapme you truly are a global citizen and completely connected.

What are Zapme eSIM data plans like?

Zapme offers flexible data plans — local, regional, or global — starting from $5. Plans are prepaid, with no contracts or hidden fees. You only pay for the data you need.

How do Zapme eSIM plans compare to roaming?

Zapme is much cheaper than traditional roaming. Instead of surprise charges from your local carrier, you get fixed, transparent pricing — saving up to 80% on data when abroad.

Can I run out of data with Zapme?

Yes, but the app notifies you when you’re running low. You can instantly top up or buy another plan without leaving the app.

Can I use Zapme as a mobile hotspot?

Yes! Zapme eSIM supports tethering and mobile hotspot features (device-dependent), so you can share your data with your laptop or other devices on the go.

Do I need a subscription to use Zapme?

No subscriptions required. All Zapme eSIM plans are prepaid. You buy what you need, when you need it.

Zapme works on most newer phones and tablets including iPhones (XS and newer), Google Pixel, Samsung Galaxy S20 and up, Huawei P40, and more. You can find the full compatibility list on zapme.co.

After you have created your account with Zapme, you will be asked to either buy a new Zapme number or ‘connect your existing number’. Once you press ‘connect your existing number’, choose your country code and enter your number in the field where we will send that number an OTP for you to use. Our system will confirm and then that’s it! Your number is connected. It’s that easy.

Zapme is a mobile app that lets you instantly activate eSIM data plans and use global phone numbers. Whether you’re traveling, studying, or running a business, Zapme keeps you connected without swapping physical SIM cards or paying roaming charges.

APN stands for Access Point Name. It tells your device how to connect to the internet. Some Zapme eSIMs require you to manually update your APN settings in order to access data.

If your Zapme eSIM does not connect to mobile data automatically, Click here for instructions

Yes, you can absolutely download and use ZapChat and messaging services. If you want to buy numbers or data plans then multiple numbers will work and you’ll just need to unlock your phone for Zapme data by contacting your provider or any other means.

Yes, you can have multiple eSIMs – however the great thing about Zapme is you only need 1 eSIM to have multiple Zapme data packages – with Zapme it’s magic.

No. Unlike other providers, Zapme only requires 1 eSIM installed for multiple data packages.

No. If you are using an Android, your Zapme eSIM is installed without you having to do anything and works on a hierarchy system. Zapme recommends connecting to wifi to save your data for when you don’t have wifi and really need it. Once you leave the wifi, it will automatically switch back to Zapme data or your preferred telco provider (usually your SIM card). For info on how to install your eSIM on iOS, see here.

Once you have purchased your number or data package, your eSIM will be installed within approximately 2 minutes and your data should be ready to go within 10 minutes – see our Set Up Guide for more information about this process. 

We suggest you search online or check with your telco provider if your phone has e-sim functionality.

An eSIM, or Embedded Subscriber Identity Module, is a digital SIM card that is built directly into a mobile device, such as a smartphone, tablet, or smartwatch, rather than being a physical, removable SIM card. eSIM technology eliminates the need for a physical SIM card slot in a device, making it more convenient for users to switch between mobile carriers and activate cellular plans. Zapme uses this technology to offer global mobile data and phone numbers without hassle.=

No, the beauty of Zapme is that you have the power to call other mobile or landline numbers from your Zapme number!

Yes, you can make calls and receive calls (and even SMS messages) just like normal.

No. Just the cost of the prepaid package itself which is either a 1 month purchase or a monthly rolling subscription. There are no lock-on contracts. It’s simple!

Yes. Your Zapme numbers are yours forever, unless you cancel or stop paying for your subscription. But don’t worry, if you forget to make a payment your number will only be deleted after 14 days.

Your Zapme numbers are always active and receiving communication even while switching between your numbers. If you receive a message or call from any of your numbers, your phone will operate as normal. This means that your phone will ring as if you just had the one number.

1. You can purchase a new number for multiple countries anytime, anywhere.
2. All numbers are managed from your Zapme app and connected to your one Zapme account.
3. No more second or third phones
4. No swapping out fiddly SIM cards
5. No daily international roaming fees
6. It allows you to be local, while being global! Whether you have overseas friends, family or overseas dealings in those countries or you want a second domestic number for a side hustle, privacy, online dating, the list goes on.
7. Helps you to better manage multinational phone numbers. As long as the number is active, you can receive SMS and calls as usual. There are no limitations on the amount of active numbers you can have.
8. We even offer toll-free numbers for some of our countries if you’re running a business with customers in another country.

To purchase numbers from Zapme, please follow these steps:

1. Log in to your Zapme account

2. Click on the ‘Numbers & Data’ icon, then the phone + icon above the home button. You should be able to see an option to purchase multiple numbers and data.

3. Tap ‘Get a new global number & data!’ button

4. Select the country and the number you want to purchase

5. Choose the desired plan and whether it’s 1 month or a rolling 1 month subscription (there are no lock-in contracts in subscriptions)

6. Click the ‘Confirm’ button

7. Provide any Know Your Customer (KYC) identity verification documents that we are required to request by applicable law

8. Review your order and click on the ‘Process Payment’ button

9. Enter your payment information, then click ‘Pay’ or ‘ Subscribe’ depending on your purchase.

Yes, Zapme allows you to buy multiple numbers for multiple countries all linked to your Zapme account and any existing mobile telephone you have. You can also switch between those numbers any time while keeping them all active and being able to make and receive calls, as normal. It’s magic!

What is a Zapme global phone number?

A global phone number from Zapme lets you make and receive calls, SMS, and OTP verifications anywhere in the world, as if you were still in your home country.

Why are global numbers useful for students, travelers, and businesses?

You can receive bank OTPs, two-factor codes, and important messages from services that don’t support international numbers.

Can I make and receive calls using Zapme?

Yes. Zapme numbers support voice over data (VoIP), letting you place and receive calls in the app — great for international use and local presence.

Do Zapme numbers work for SMS verification and OTPs?

Yes. Zapme supports most banking apps, email providers, and social platforms like WhatsApp, Gmail, and Telegram for SMS-based verification and authentication.

Can I manage multiple numbers through Zapme?

Yes! You can manage multiple global phone numbers and eSIM plans in one account — perfect for managing a business or juggling personal and work lines.

Yes, when you purchase Zapme data for more than one country, you have the ability to switch between them and make active whichever data plan you like. It’s all done from within the Zapme app – it’s magic!

There are currently 103 Countries – yes we’ve given you bonus countries! See list of countries here

If you have purchased a ‘Global 100+’ plan, your data will work in the countries that are listed in that plan. If you have chosen a particular country, your data will work within thatZapmetry only. If you travel to a new country, you need to purchase a plan for that country. The good news is you can add a country or countries any time to the Zapme app, there is no need to keep installing new eSIMs depending on where you go.

Yes, you can add as many data plans to your account as you like. You will have the ability to switch between data plans and activate as required.

No, you can use the data in the country or any of Global 100+ countries you’re in – enjoy.

No, Zapme gives you the ability to have multiple numbers and multiple data plans.

No! When using Zapme data you can ignore international roaming which can sometimes cost you between $5 – $10 a day when traveling internationally. Use Zapme, which allows you to use your Data for 1 month (no daily roaming costs). Massive savings!

No, having Zapme data does NOT require you to activate international roaming when you travel abroad. You simply choose when you want your Zapme data plan to be activated and it’s ready to use as soon as you arrive in the country your plan covers. If you do have your current mobile carrier’s data roaming or international roaming activated you could incur daily roaming charges from them directly. If you’re not sure, check with your carrier about managing your global or international roaming settings before you leave.

You would need to deactivate your current mobile carrier’s SIM card or turn off international roaming. All phones are different so you can research how to or contact your carrier to find out how.

No, you can purchase your data plan at any time and your time will start once you activate it.

To purchase data from Zapme, please follow these steps:

1. Log in to your Zapme account

2. Click on the ‘eSIM’ icon in the bottom nav menu of the Zapme app

3. Select package type eg. Single Countries, Global 100+ or Global 150+

4. Select desired plan and whether it’s subscription or 1 month only and hit ‘Confirm’

5. Review your order and click on the ‘Confirm’ button again

6. If you have a promo or rewards code, add it up and press ‘Process Payment’

7. Enter your payment information and click on the ‘Pay’ button

9. You then have 1 month to determine when to activate your data.

Bought Zapme data and not flying for 2 weeks? Simple. You can activate it 2 weeks before you leave or when you touch down – we recommend doing it before you take off to make sure it’s active and receiving data when you land.

To become a customer with Zapme, it only requires your current email address and having access to an existing phone number (or you can choose to purchase a number from Zapme). Best of all, it’s FREE to set up a Zapme account and start chatting with friends and colleagues using our cool ZapChat feature.

To become a customer with Zapme, it only requires your current email address and having access to an existing phone number (or you can choose to purchase a number from Zapme). Best of all, it’s FREE to set up a Zapme account and start chatting with friends and colleagues using our cool ZapChat feature.

You can easily go to the Google Playstore or Apple Appstore to download the Zapme app for free! You can also use ZapChat for free and start chatting or instant messaging with your friends and colleagues right away.

All charges by Zapme are billed in US dollars (USD).

Zapme accepts multiple payment options for credit cards and debit cards via Stripe (Visa, MasterCard, American Express, UnionPay, JCB, etc), PayPal & Cryptocurrency. We will soon add payment facilities for Google Pay and Apple Pay.

You go to your Zapme app and click on ‘Numbers & Data’ and choose the plan you want to view. It shows you how much data and time is remaining.

This depends on the country you’re using your Zapme data in. Zapme gives you 5G, 4G, 3G and 2G data and we always try to maintain a consistent quality of service with multi-network coverage. This means we don’t just use a single telco provider in the country and we will connect to the closest tower.

Yes. Your data is yours to use freely, so go for it.

No, once your data plan is active, you will have 1 month to use it.

You have the option to purchase a plan on a monthly subscription or just 1 month only.

For a subscription plan you will be charged on the samZapme of each month and you can cancel at any time or until your data is used up. Don’t forget you can always Upgrade or Top Up your Zapme data at anytime within the month.

Yes! Go to theZapmee app and tap the home button. Go to your Settings (gear icon on the top left of your Zapme app) and select ‘Manage Profile’ then go to ‘Numbers & Data’ to cancel a subscription. Your Zapme data will finish at the end of your current monthly billing cycle for your subscription.

Yes! Go to the Zapme app and go to ‘Numbers & Data’ in the bottom left of your app. Select the plus button ‘+’ in the top right hand corner and select ‘change’ to downgrade your subscription. Your changes take effect on the u cycle of your next month and will reflect in your next monthly payment. You will lose any unused data in your current subscription.

Yes, absolutely! Upgrading to a subscription is available any time before the subscription anniversary.

Yes! Go to the Zapme app and go to ‘Numbers & Data’ in the bottom left of your app. Select the plus button ‘+’ in the top right hand corner and you can either ‘add new data’, ‘change’ or ‘Top Up’ your data plan. Your changes take effect immediately and you will start a new monthly billing cycle when you upgrade. You will lose any unused data in your current subscription.

No, your data starts again for a new month.

We currently offer simple and clear phone number packages that are either 1 off monthly or rolling monthly subscriptions that you can cancel at any time.

Calls are charged in 1 minute blocks. Our rates are always available within the App by clicking the ‘Phone rates’ link.

To calculate your available calling time (which is always available in the App), simply deduct the monthly telephone number charge from the package value. This gives you the available spend based on your call rates and SMS usage.

Example: if your package value is US$9.95, your monthly number charge is US$5.95, then your available calling time is US$4. This means that you can use up to US$4 of your package value for calls and SMS messages.

You can always check your available calling time in the App. The app will show you how much calling time you have remaining, as well as your call rates and SMS rates.

We currently offer either one off monthly or rolling monthly subscriptions and we know some of you would like the ease of an annual subscription so stay tuned.

All the phone number (and data) services Zapme provides are pre-paid. This means you know what you’re getting up-front. You can buy either a one month or rolling monthly subscription with no lock-in contracts.

If you have subscribed to a number package, it will be charged on the same day of the following month – your subscription anniversary. For example, if you buy a number on a subscription package on the 4th of July you will be billed the same day on the following month, being the 4th of August.

Remember, you can always set numbers in ‘On ice’ status or cancel subscriptions, which will be implemented immediately after your next subscription anniversary.

Zapme Social is a next-generation social ecosystem designed to bring social networking, communities, communication and rewards together in one place.

Users can create a profile, connect with others, share and discover content, join communities through ZapZones, communicate directly using ZapChat, and participate in rewards programs through engagement and referrals.

Zapme is also being built with a long-term vision of greater decentralisation, giving users more choice and control over their digital identity and how they participate in the ecosystem. 

Zapme Social brings together several connected experiences within the Zapme ecosystem.

You can use the main social platform to connect with people and discover content, join or create ZapZones to organise communities and topics into dedicated subchannels, and use ZapChat to communicate privately with friends, groups and contacts.

The ecosystem also includes opportunities to earn rewards through eligible engagement and referral activities, creating a social experience where users can participate in the growth of the network rather than simply consume content. 

You can create a Zapme account using either a traditional email address or a compatible crypto wallet.
If you prefer a familiar Web2 experience, you can sign up using your email address.

If you already use Web3 and have a compatible crypto wallet, you can connect your wallet address and use it as part of your Zapme identity.
This approach allows Zapme to welcome everyone, whether you’re completely new to Web3 or already active in the decentralised ecosystem. 

No. You do not need a crypto wallet to get started.

You can create your Zapme account using your email address and begin using the platform normally.

For users who already have a crypto wallet, Zapme also provides the ability to connect using a wallet address. This helps bridge the gap between traditional social platforms and the decentralised web.

As Zapme continues to develop, users can explore more Web3 and decentralised features at their own pace. 

Your available rewards and ZAPs activity can be viewed through your Zapme account under ‘wallet’ where the relevant functionality is available.

As the ecosystem develops, Zapme aims to give users greater visibility into their participation, engagement, referrals and rewards. 

Yes. Zapme is designed to support both traditional email-based accounts and crypto wallet-based identity.

If you have a compatible crypto wallet, you can connect it to participate in the Zapme ecosystem.

This gives users the flexibility to choose how they identify and interact with Zapme while the platform continues to build towards greater decentralisation. 

Yes. You can create a Zapme account and join the social ecosystem without paying a membership fee.

You can sign up using your email address or, where supported, connect using a compatible crypto wallet.

Once you’re in, you can explore Zapme Social, discover ZapZones, connect with other users and access ZapChat. 

ZapZones are dedicated spaces within Zapme Social that help organise communities, interests and content.

A ZapZone can be built around a particular topic, community, creator, business, brand or interest.

Within a ZapZone, content can be organised into subchannels, making it easier for users to find and engage with the conversations and topics that interest them.

ZapZones are designed to give communities more structure and flexibility than a traditional social media feed, allowing people to gather around shared interests and participate in more focused communities. 

Subchannels allow a ZapZone to organise different topics, conversations or types of content into dedicated areas.

For example, a community could have separate subchannels for announcements, general discussion, news, events, support or specific topics.

This makes it easier for larger communities to organise their content and helps users find exactly what they are interested in. 

Yes. ZapZones are designed to allow communities, creators, businesses and groups to create dedicated spaces around their interests or activities.

A ZapZone can provide a central place for your community to share content, organise discussions and engage with members.

As the Zapme ecosystem grows, ZapZones are intended to become an important part of how users discover and participate in communities. 

Yes. Zapme is designed with a rewards system that recognises eligible user participation and helps incentivise community growth.

Depending on the available reward programs, users may be able to earn rewards through activities such as engagement, participation and referrals.

The aim is to create a social ecosystem where users can be rewarded for actively contributing to the growth and engagement of the network. 

Zapme’s rewards system is designed to recognise eligible engagement and participation within the ecosystem.

Depending on the specific program and activity, users may be rewarded for contributing to the community and actively participating in eligible activities.

The goal is to create a more rewarding social experience where meaningful participation can have value beyond simply generating engagement for a centralised platform. 

 ZAPs are the social points at the heart of the wider Zapme ecosystem.

They are designed to play an important role in rewarding participation, encouraging community growth and connecting different parts of the Zapme ecosystem.

As Zapme continues to develop, ZAPs are intended to become increasingly integrated into the ways users participate, contribute and interact across the platform. 

There are different ways to participate in ZAP rewards programs.

Depending on the current programs available, users may have opportunities to earn through eligible engagement, community participation and referrals.

The specific ways to earn may evolve as the Zapme ecosystem grows and new features and reward programs are introduced. 

The Zapme referral program allows users to invite friends, followers and their wider communities to join the Zapme ecosystem.

Users can share their personal referral link and may earn rewards when people they refer complete qualifying actions.

This creates a way for the community to help grow Zapme while potentially being rewarded for introducing new users to the ecosystem. 

If you have access to the Zapme referral program, you will have a personal referral link that you can share with others.

When someone joins through your referral link and completes the required qualifying actions, you may be eligible to receive referral rewards.

Referral rewards and qualifying activities are subject to the current Zapme referral program rules. 

Your @handle is your unique identity within the Zapme ecosystem and obtained in the profile area of your account.

It makes it easier for other users to find and connect with you and provides a recognisable identity across your Zapme experience.

Your @handle can help people discover your profile, connect with you and, where supported, find your presence across the wider Zapme ecosystem. 

Yes. Businesses can use Zapme Social to build a presence, connect with their audience, participate in communities and communicate with customers.

Businesses can also benefit from ZapZones by creating dedicated spaces around their brand, products, services or communities.

As the ecosystem develops, Zapme aims to provide businesses with more ways to engage with users and participate in the growing decentralised digital economy. 

Yes. Zapme Social is designed to support creators, influencers and community builders.

Creators can build their presence, share content, create or participate in ZapZones, communicate with their audience through ZapChat and potentially earn rewards through eligible engagement and referral programs.

This gives creators the opportunity to become active participants in the growth of the Zapme ecosystem. 

Zapme is designed to make the transition towards Web3 and decentralisation accessible to everyone.

For users who want a simple and familiar experience, an email address provides an easy way to create and access an account.

For users who are already familiar with Web3, connecting a crypto wallet provides another way to establish their identity within the ecosystem.

This approach allows Zapme to bring together both Web2 and Web3 users without requiring everyone to understand crypto or blockchain technology from day one. 

Zapme Social is a central part of the wider Zapme ecosystem.

The ecosystem brings together social networking through Zapme Social, organised communities through ZapZones, communication through ZapChat, and rewards through engagement and referral programs.

The long-term vision is to continue developing these services into a more connected and decentralised digital ecosystem where users have greater control over their identity, participation and digital assets. 

Each part of the Zapme ecosystem has a different purpose:

Zapme Social is the main social experience where users connect, discover and share content.

ZapZones provide organised community spaces where users can gather around specific topics, interests or organisations, with content structured through subchannels.

ZapChat is focused on direct communication, allowing users to message and communicate with friends, groups, communities and business contacts.

Together, they create a connected ecosystem where users can discover, participate, communicate and build communities in one place. 

Yes. You can share your referral link with your friends, followers and online communities through social media, messaging apps and other channels where promotional sharing is permitted.

This makes it easy for creators, influencers, community leaders and everyday users to introduce their audiences to Zapme and potentially earn rewards from eligible referrals. 

Yes. ZapChat is part of the wider Zapme ecosystem and is designed to work alongside Zapme Social and ZapZones. You can discover people and communities through Zapme Social, participate in organised communities through ZapZones and then use ZapChat to communicate directly or in groups.

This creates a connected experience where social discovery, community participation and private communication can all happen within the same ecosystem. 

Yes. Your unique @handle makes it easier for other Zapme users to find and connect with you. Instead of needing to share personal contact details, you can use your Zapme identity to connect with other people across the ecosystem. 

Yes. You can create group chats to bring multiple people together in one conversation. Group chats are useful for keeping in touch with friends and family, coordinating teams, managing communities or communicating with customers and clients. 

ZapChat is part of Zapme’s broader vision of building towards a more decentralised digital ecosystem. While providing the familiar communication experience users expect from platforms such as WhatsApp and Telegram, ZapChat is being developed as part of an ecosystem where users can choose to access their identity through an email account or compatible crypto wallet.

Over time, the goal is to give users greater choice, control and ownership over how they interact and communicate online, while making the transition towards decentralised technology accessible to everyone. 

Yes. ZapChat can be used for business as well as personal communication. Businesses and teams can use it to communicate with colleagues, customers, clients and communities, while keeping conversations connected to the wider Zapme ecosystem. 

Yes. ZapChat allows users to share files and other content directly within conversations, making it useful for both personal communication and business collaboration. 

Yes. ZapChat allows you to communicate privately with individual users or create group conversations with multiple people. Whether you’re chatting with friends and family, coordinating with a community or communicating with business contacts, ZapChat provides a flexible way to stay connected. 

ZapChat is the communication platform within the Zapme ecosystem, providing a familiar way to communicate with friends, family, communities and businesses.

It is designed as a WhatsApp and Telegram-style communication experience, allowing users to connect through direct messaging and group conversations.

ZapChat complements Zapme Social by providing a dedicated communication layer alongside the social and community features of the platform. 

You can always visit our website and easily locate our Legal Hub or within the Zapme app in our Settings.

For Terms & Conditions , Privacy Policy , GDPR and other relevant information for you to understand our services.

We take privacy seriously and do our utmost to ensure we respect and protect your privacy. Please review our ‘Privacy Policy’ (https://zapme.co/privacy-policy/and GDPR https://zapme.co/gdpr/) and other relevant information for you to understand our services. You can always contact us with any questions too.

Yes, certainly! You can navigate towards the ‘Help & Support’ option within the Zapme app. Alternatively, you can contact us at support@zapme.co. We’ll always try our best to resolve your issue.

These often involve, but are not limited to, urgent requests for money, personal info, threats, too good to be true offers, suspicious links and attachments, etc. If you experience any of these and suspect malicious activities, please report them to us via the ‘Help & Support’ option on the Zapme app or via email at support@zapme.co

We take scam and fraud protection very seriously. If you receive a suspicious call or message, do not provide any personal information. Hang up immediately and report the details to us via the Zapme app ‘Help & Support’ option or email at support@zapme.co. Please provide as much detail as possible, such as the date/time of the incident, contact details (phone number, email, Zapme handle) and other relevant details.

We need to work together to help make communications safer and within our Zapme ecosystem. There are great resources available online for how to deal with and minimise harm from scams. Like with on-line safety, generally prevention is better than the cure so take a moment to educate yourself about scam calls. Here’s some helpful third party resources which are not affiliated with Zapme but it’s a good start: https://www.kaspersky.com/resource-center/threats/how-to-avoid-mobile-phone-scams

How to keep safe from phone scams