Privacy Policy
Zapme pty Ltd
1. Overview
Thank you for using our platform!
Our platform is owned and operated by Zapme Pty Ltd (Zapme, we, us, our), which allows users to streamline their messaging services into one platform, and make local and international calls and video calls using global data (Services).
Your privacy is important to us and we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) (Privacy Act), which includes the Australian Privacy Principles (APPs) and any related privacy codes.
This Policy outlines how we collect, use, disclose and store your personal information and lets you know how you can access that information. This Policy applies to our obligations when handling information in Australia. If you reside in the European Union or the United Kingdom, please see our Privacy Policy that applies to you in our Privacy section.
Please read this Policy carefully and contact us using the details below if you have questions.
2. Consent
By providing your personal information to us, you consent to us collecting, using, storing and disclosing your personal information in accordance with this Policy or as required or permitted by law. If you continue using our Services or interacting with us, then we will treat your use as your consent to us handling your personal information in accordance with this Policy.
We will generally obtain consent from the owner of personal information to collect their personal information. Consent will usually be provided in writing; however, sometimes it may be provided orally or may be implied through a person’s conduct. We endeavour to only ask for your personal information if it is reasonably necessary for the activities that you are seeking to be involved in.
3. What personal information do we collect and why do we collect it?
Information Collected
About individuals who use our Services
- Your name and contact details such as your email address and phone number.
- User reports, such as where another user has reported your use of our Services to us.
- Your messages, images and other content you share in the Services (User Content).
- Your profile photo and “about” information (optional).
- Your contacts where the applicable laws permit (optional).
- Your device ID, device type and information, geo-location information, Internet Protocol (IP) address, standard web log information browser session data, device and network information, statistics on page views, acquisition sources, search queries, browsing behaviour and information gathered through internet cookies, which telecommunications tower you are near, MAC address, and sender and receiver information.
- Information you have provided in communications between you and us.
About individuals that may interact with us but have not used our Services
- Your name and contact details such as your email address and phone number.
- Information you have provided in communications between you and us.
- Information about your access and use of our website, including browser session data, device and network information, statistics on page views, acquisition sources, search queries, browsing behaviour and information gathered through internet cookies.
About individuals that have not interacted with us
- Your name and contact details such as your email address and phone number.
About contractors or prospective staff members
- Your name and contact details such as your email address, phone number and address.
- Your status for working in Australia including your citizenship, right to work documentation, and visa status.
- Educational details, such as schools you have attended, any qualifications you have received, transcripts and/or English language test results.
- Employment details, such as a CV, qualifications attained or examples of work.
- Information you have provided in communications between you and us.
Why we collect it
About individuals who use our Services
- For the purpose for which the personal information was originally collected, which is to provide our Services to you.
- To improve, customize, operate and support our Services.
- To identify and interact with you.
- To perform administrative and operational functions.
- To comply with any legal requirements, including any purpose authorised or required by an Australian law, court or tribunal.
- For any other purpose that you consent to.
About individuals that may interact with us but have not used our Services
- To identify and interact with you.
- To perform administrative and operational functions.
About individuals that have not interacted with us
- For the purpose for which the personal information was originally collected, which is to provide our Services to our users.
- To improve, customize, operate and support our Services.
- To identify and interact with you.
- To perform administrative and operational functions.
- To comply with any legal requirements, including any purpose authorised or required by an Australian law, court or tribunal.
About contractors or prospective staff members
- To enable us to carry out our recruitment functions.
- To correspond with you.
- To fulfil the terms of any contractual relationship.
- To ensure that you can perform your duties.
Information Collected
About individuals who use our Services
- Directly from you when you:
- interact or share personal information with us via our platforms and social media;
- complete any surveys we provide to you; and
- communicate with us.
- From other users where they submit a user report about you to us.
- Through our third party service providers or other messaging platforms that you choose to integrate into our Services.
About individuals that may interact with us but have not used our Services
- Directly from you when you:
- submit our website enquiry forms or other online forms operated by us;
- interact or share personal information with us via our platforms and social media; and
- communicate with us.
- From our users when they consent to sharing their contacts with us.
About contractors or prospective staff members
- Directly from you when you:
- submit our website enquiry forms or other online forms operated by us;
- submit our website enquiry forms or other online forms operated by us;
- communicate with us.
As part of the sign up process for our Services, you may be required to verify your identity. Your identity will be verified by our third party service provider. We will not collect any identification documentation from you.
If you choose not to provide personal information as requested, we may not be able to service your needs. For example, it will not be possible for us to provide you with our Services if you do not provide us with your telephone number.
We sometimes receive unsolicited personal information. In circumstances where we receive unsolicited personal information we will usually destroy or de-identify the information as soon as practicable if it is lawful and reasonable to do so unless the unsolicited personal information is reasonably necessary for, or directly related to, our functions or activities.
4. Your User Content and contacts
Your User Content will be retained on your device for one (1) year before being removed, unless you save it separately.
Our Services have a feature that allows you to provide to us the phone numbers in your address book if the applicable laws permit. These contacts may include other users of our Services and your other contacts.
5. Sensitive information
We will not ask for sensitive information from individuals. However, if you put sensitive information in User Content or enter any sensitive information in our Services we will treat it accordance with the Privacy Act and APPs.
6. Disclosing your personal information
We may disclose your personal information to the following third parties:
- our business or commercial partners;
- our professional advisers, dealers and agents;
- third parties and contractors who provide services to us, including customer enquiries and support services, IT service providers, data storage, webhosting and server providers, marketing and advertising organisations, payment processing service providers;
- payment system operators and debt-recovery functions;
- other messaging platform providers, such as those operated by the Meta Companies;
- third parties to collect and process data on our behalf, such as Amazon Web Services (Privacy Policy here) ID Analyzer, and Upgoo, and
- any third parties authorised by you to receive information held by us.
We will only disclose the minimum amount of your personal information to these third parties as necessary for the purpose of the disclosure.
If you are a contractor, we may disclose your information to payment system operators and debt-recovery functions.
We may also disclose your personal information if we are required, authorised or permitted by law.
We may send information to third parties that are located outside of Australia for the purposes of providing our Services. These third parties are located in Taiwan, the Phillipines and the USA, although this list may change from time to time. Disclosure is made to the extent that it is necessary to perform our functions or activities.
7. Using your personal information for direct marketing
From time to time, and in support of our future development and growth, we may use your personal information to contact you to promote and market our Services.
You can opt-out from being contacted for direct marketing purposes by contacting us at hello@zapme.co or by using the unsubscribe facility included in each direct marketing communication we send. Once we receive a request to opt out from receiving marketing information, we will stop sending such information within a reasonable amount of time.
8. Security
We take all reasonable steps to protect personal information under our control from misuse, interference and loss and from unauthorised access, modification or disclosure. We hold your personal information electronically in secure databases owned and operated by us.
We protect the personal information we hold by using industry level security.:
Our servers are rebuilt with each deployment to prevent persistent access to rogue services. Server access and deployment are limited to revokable access keys that can only be regenerated on a master account. Access to servers can only be gained by using industry standard encryption keys.
User logs redact certain types of information, such as passwords, before they are logged to prevent user information leaking to third parties.
Servers and databases are limited to internal access only to prevent database access to the public, unless it relates to certain whitelisted services or for monitoring and troubleshooting.
While we take reasonable steps to ensure your personal information is protected from loss, misuse and unauthorised access, modification or disclosure, security measures over the internet can never be guaranteed.
We encourage you to play an important role in keeping your personal information secure.
9. Accessing or correcting your personal information
If you would like to access your personal information, you can do so using the function in your account, or you can contact us using the details below. In certain circumstances, we may not be able to give you access to your personal information, in which case we will write to you to explain why we cannot comply with your request.
We try to ensure any personal information we hold about you is accurate, up-to-date, complete and relevant. If you believe the personal information we hold about you should be updated, please update the information using the function in your account, or contact us using the details below and we will take reasonable steps to ensure it is corrected if appropriate.
10. Destroying or de-identifying personal information
We destroy or de-identify personal information when we no longer need it unless we are otherwise required or authorised by law to retain the information.
You can delete your account at any time using the function in your account, including if you would like to revoke your consent to our collection, use and disclosure of your personal information. This will mean that you delete your account, including your undelivered messages and any information that we do not need to continue to operate and provide our Services. We will retain some information about your account as required under the applicable laws.
Deleting your account will not result in any User Content that you have shared with others to be deleted.
11. Making a complaint
If you believe your privacy has been breached or you have a complaint about our handling of your personal information, please contact us using the details below.
We take privacy complaints seriously. If you make a complaint, we will respond within 7 days to acknowledge your complaint. We will try to resolve your complaint within 30 days. When this is not reasonably possible, we will contact you within that time to let you know how long we will take to resolve your complaint.
We will investigate your complaint and write to you to explain our decision as soon as practicable.
If you are not satisfied with our decision, you can refer your complaint to the Office of the Australian Information Commissioner by phone on 1300 363 992 or online at www.oaic.gov.au.
12. Changes
We may, from time to time, amend this Policy. Any changes to this Policy will be effective immediately upon the posting of the revised Policy on our website. By continuing to interact with us or use our Services following any changes, you will be deemed to have agreed to such changes.
13. Contact us
All questions or queries about this Policy and complaints should be directed to:
Privacy Officer
Email: privacy@zapme.co
This Policy was last updated in August 2023
