So your eSIM data still won't work?
Let's fix it with this checklist below!
1. Check the 'Cellular data' & 'Data Roaming' is turned ON'
Go into your phone settings and find the eSIM in the mobile network area. Click into the eSIM and find ‘Turn on this line’ & “Data Roaming’. Make sure both are switched ‘ON’ .
2. Check the data inside the app is switched 'ON' and active
From the homepage of the app, go to ‘eSIM’ from the navigation menu. From here you should see the data plan you purchased. Make sure the button is switched to ‘Active’ as seen in the image below.
3. Still not fixed? Check your APN Settings.
As a last resort your may need to adjust your APN settings. This happens on some models of phones. See here on how to adjust your APN settings.
